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Privacy Policy

Church of Star Magic, operating as StarMagic (“StarMagic”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website, services, programmes or communications. This Privacy Policy applies to www.starmagichealing.org and StarMagic services associated with this website.

Information we collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Mobile or telephone number
  • Billing and contact information
  • Account and membership information
  • Event, workshop and programme registrations
  • Enquiries and customer-support communications
  • Communication preferences and consent records
  • Information you provide when completing forms, surveys or registrations
  • Information required to process purchases or provide services you request

Where appropriate, payment information may be processed securely by our payment service providers. We may also automatically collect technical information when you use our website, including your IP address, browser and device information, pages visited, referring pages, approximate location derived from technical information, and information collected through cookies and similar technologies.

How We Use Your Information

We may use personal information to:

  • Provide products, services, memberships and programmes you request
  • Create and administer your StarMagic account
  • Process registrations, bookings and purchases
  • Provide customer service and respond to enquiries
  • Communicate important information concerning events, programmes, memberships or services
  • Maintain and improve our website and services
  • Maintain security and prevent misuse
  • Maintain records of communication preferences and consent
  • Comply with applicable legal and regulatory requirements
  • Send marketing communications from StarMagic where you have consented or where otherwise permitted by applicable law

Where consent is required, you may withdraw that consent at any time.

Service Providers

We may use trusted service providers to help operate our website and business, including providers of hosting, payment processing, customer relationship management, analytics, email, SMS messaging and customer-support technology. These providers may process personal information solely as necessary to provide services on our behalf and subject to appropriate contractual and confidentiality obligations. They are not permitted to use your personal information for their own independent marketing or promotional purposes.

SMS Communications and Mobile Information

Church of Star Magic, operating as StarMagic, may offer SMS communications to individuals who expressly choose to receive them. When you use our SMS programme, we may collect your mobile telephone number, SMS consent preferences, consent date and time, source of consent and information relating to your interactions with our SMS communications. We use this information to provide the SMS communications you have requested.

Depending on the consent you separately provide, these communications may include:

Transactional / Customer Care SMS — customer support, responses to enquiries, bookings, registrations, event reminders, programme or membership information and service-related updates.

Marketing SMS — recurring promotional communications concerning StarMagic events, workshops, programmes, memberships, services and promotional offers.

Transactional / Customer Care SMS consent and Marketing SMS consent are collected separately. You may choose either independently. Marketing SMS consent is optional and is not a condition of purchase.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not sell, rent, share or transfer mobile telephone numbers, SMS opt-in data or SMS consent to third parties, affiliates or lead generators for their marketing or promotional purposes.

The above restrictions do not prevent information from being processed by service providers acting solely on our behalf where necessary to provide SMS messaging, CRM, hosting, customer support or related technical services. Such service providers are not permitted to use SMS opt-in information or mobile information for their own marketing or promotional purposes. SMS consent is specific to Church of Star Magic, operating as StarMagic, and is not transferable to another business.

SMS Choices

Message frequency varies according to your interactions with StarMagic and the messaging preferences you select. Message and data rates may apply. Reply STOP to opt out of the applicable SMS programme. Reply HELP for assistance. You may also contact us at support@starmagichealing.org.

For complete SMS programme terms, please see our:
SMS Terms & Conditions: https://www.starmagichealing.org/terms-conditions/

Cookies and Analytics

We may use cookies and similar technologies to operate our website, understand how visitors use it, remember preferences, maintain security and improve our services. We may use analytics providers to help us understand website usage and performance. Where required by applicable law, we will request consent before using non-essential cookies.

How We Share Personal Information

We may disclose personal information where reasonably necessary:

  • To service providers processing information on our behalf
  • To process payments or provide services requested by you
  • To protect the security, rights or property of StarMagic or others
  • To comply with applicable laws, regulations, court orders or lawful requests from public authorities
  • In connection with a legitimate corporate restructuring, subject to applicable privacy requirements

For avoidance of doubt, no mobile information, SMS opt-in data or SMS consent will be shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and legal records, fulfil the purposes described in this Privacy Policy and comply with applicable legal requirements. SMS consent and opt-out records may be retained as necessary to document communication preferences and compliance.

International Data Processing

Our service providers and systems may process information in countries other than the country in which you live. Where required, we take appropriate measures to protect personal information transferred internationally in accordance with applicable privacy laws.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights relating to your personal information, including rights to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of information in certain circumstances
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications

To exercise applicable privacy rights, contact us at support@starmagichealing.org.

Marketing Communications

You may unsubscribe from email marketing by using the unsubscribe mechanism provided in our marketing emails. SMS preferences are managed separately. Reply STOP to an applicable StarMagic SMS programme to opt out of that programme. Withdrawing marketing consent does not prevent us from sending service-related communications where necessary to provide a service you requested.

Third-Party Websites

Our website may contain links to websites operated by other organisations. StarMagic is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices or legal requirements. The latest version will be published on this page.

Contact Us

If you have questions about this Privacy Policy or how StarMagic handles personal information, please contact:
Church of Star Magic, operating as StarMagic
Email: support@starmagichealing.org
Website: https://www.starmagichealing.org/